Looking for help?
Find answers to your questions about episodes, streaming, or your membership.
Whether you're logged in and want to change your password, or you're unable to log in and need to reset it, we've got you covered.
✅ If You're Logged In and Want to Change Your Password
Click on “My Account” – found in the top right corner of the page.
In the Profile section, you’ll see the option to change or reset your password.
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Confirm that the email shown is correct.
⚠️ If you notice a spelling mistake in your email address, please Contact Us or write back to the email we've sent with these instructions.
Let us know the correct email, and we’ll update it for you.
❌ Can't Log In? Here's How to Reset Your Password
Scroll to the bottom of the website, and click on “Reset Password”.
Enter the email address associated with your account.
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Check your email inbox for a password reset link.
It may take a few minutes to arrive.
Be sure to check your spam, junk, or “other” folders.
📧 Not Receiving the Email?
If you’re not getting the email:
Double-check the spelling of your email.
Check other folders like spam, junk, promotions, or updates.
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Still no luck? Please Contact Us — it’s possible:
The email used during registration has a typo
You used a different email address for your account.
For faster assistance, you can also provide:
The first 6 and last 4 digits of the credit card used for subscription
🔒 Security Tip
We recommend using a strong password and updating it regularly for account security.
If you're still having any issues with changing your password, please Contact Us - We'll be happy to look into it!
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Click any site below to explore more content :
www.czechav.com www.czechgav.com www.czechcasting.com
www.goperv.com www.xxlgang.com www.r51.com www.nudz.com
🔒 Why Your Account May Be Blocked (Unusual Login Activity)
Your account may be automatically blocked if there's a login attempt from an unusual IP address. This can happen if:
You're using a different location or network than usual
You're logging in while using a VPN
You're on a new device or shared connection
This is a security measure taken by our system to protect your account from potential unauthorized access or misuse.
✅ How to Unblock Your Account
You don’t need to wait for support — you can unblock your account yourself by verifying your login via email.
Here’s how:
Check your email inbox associated with your account.
Look for an email with the subject: Verify your login
Click the Verify button in the email.
Your account will be unblocked instantly once verified.
🛡️ Tips to Prevent Future Login Blocks
To avoid triggering login restrictions in the future:
Avoid using VPNs or proxy networks
Do not share your account credentials
Try to log in from trusted devices and known locations
📬 Didn’t Receive the Verification Email?
If you didn’t receive the email:
Check your spam or junk folders
Make sure you're checking the correct email inbox
Request a password reset - changing the password will also unblock the account
If you're still unable to login, please Contact Us .
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Thank you for reaching out to us regarding a payment that you do not recognise.
If you have a transaction on your credit card or banking statement that references Simply Digital Bill or NetlookBill for your charge, you have made a purchase from a website that trusts our services to handle the online payment processing for your subscription, product order or service charge.
To help us quickly review and resolve your request, please provide the following details:
📋 Required Information
Please Contact Us with the following:
The email address associated with your account
Date of the charge (as shown on your bank or credit card statement)
Exact amount charged
The first 6 and last 4 digits of the credit card used for the payment
Any reference number or invoice ID you may have (if applicable)
🔒 Why We Need This
This information helps us:
Locate your payment in our system
Ensure your request is handled securely
Prevent delays in resolving your concern
🕒 What Happens Next?
Once we receive this information, we’ll:
Verify the payment details
Provide clarification on the charge (e.g. subscription type, billing cycle etc.)
For any unknown or unrecognised payments, please Contact Us - We'll be happy to clarify any specific charges or subscription questions you may have.
🌐 Explore More Sites 🔥
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We appreciate your interest in our services! Here's everything you need to know about how you can pay.
✅ We Accept:
Credit cards
Debit cards
We only accept Visa and Mastercard from major card providers. Currently we do not accept American Express cards.
❌ Not Supported at this time:
We do not currently accept the following payment methods:
Gift cards
Prepaid payment cards
PayPal
Cryptocurrency (e.g., Bitcoin, Ethereum)
Bank transfers or wire payments
Cash App, Venmo, or other peer-to-peer platforms
📌 Why These Limitations?
We focus on card payments to ensure fast, secure, and consistent processing across all regions we serve. This helps us protect your account and simplify billing.
⚠️ Troubleshooting Failed Payments
If your payment isn’t going through, here are a few things to double-check:
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Ensure all card details are correct, including:
Card number
Expiry date
CVV (security code)
Make sure your card has sufficient funds
Complete the 3D Secure verification if prompted (this may appear as a pop-up, sms code or bank page/app confirmation)
Avoid multiple failed attempts — trying more than 4–5 times may result in your card being temporarily blocked
🔐 Still not working?
Please contact your bank or card issuer and ask them to allow the transaction.
🔄 Alternative Suggestions
If the issue persists, you can also try:
Using a different card
Using a different email address as your account username during the registration process
If you're unsure about anything regarding payments, or have any issues with payment on our platform, please Contact Us - We'll be happy to clarify any specific issues or questions you may have.
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With an active subscription, you can download videos directly to your device — with a few important limitations.
✅ What You Can Do
Download any available video in your subscription
Up to 20 downloads per 24h.
There’s no limit on which videos you can choose — just the daily download cap.
📱 Mobile Downloads
Currently, downloads are not supported on mobile devices (phones or tablets).
Please use a desktop or laptop browser to access the download feature.
⚠️ We're working on bringing mobile download support in the future.
🛠️ How to Download
Log in to your account on a desktop browser.
Navigate to the video you'd like to save.
Click the Download button beneath the player.
Choose the quality of the video.
We offer videos in 4K, 1080p, 720p, and 540p — for the best experience, use 4K or 1080p on large screens, 720p for tablets or slower connections, and 540p for quick previews or mobile viewing. Please note that higher resolutions result in larger file sizes, which may take longer to download or stream.
⚠️ If the option isn’t available, it may be due to:
Hitting your daily download limit - 20 per last 24 hours.. Wait and comeback tomorrow!
Attempting to download from a mobile device
If you're unsure about your download limit, or have any other download issues on our platform, please Contact Us - We'll be happy to clarify and help with any specific issues or questions you may have.
🌐 Explore More Sites 🔥
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We’re excited to offer a range of flexible subscription options — all specially priced to give you the best value!
📦 What’s Available?
You can choose from:
1-month, 3-month, and 6-month subscriptions
Exclusive bundled site packages for even more value
These offers are available anytime in your account:
Go to: My Account → Bundles & More
There, you’ll find the latest deals and package options available to you.
✅ Already Discounted for Maximum Value
Each plan is already specially discounted, so you're getting our best available pricing without needing a promo code.
While we don’t have additional discounts at the moment, our current offers are designed to:
Help you save more the longer you subscribe
Deliver premium quality at a competitive price
🤔 Need Help Choosing?
If you’re not sure which plan is right for you or need help understanding the bundles, feel free to Contact Us — we’re happy to assist!
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We understand that cancellation and refund requests can sometimes be confusing, so we’ve outlined our policy in full detail below.
📅 How Our Subscription System Works:
Subscriptions renew automatically at the end of each billing cycle.
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You can cancel at any time by managing your subscription in your account. Please go to "My account - Membership - Manage" and from there you can cancel the subscription . If you have bought a bundle, you can cancel it at once (no need to cancel individual sites).
Please be aware, that deleting the card from your profile, does not stop subscriptions or cancel the membership. It is only a saved payment method, which you can remove or change, however automatic rebill will continue even with no card present.
⏱ Cancellation Timing Matters:
If canceled more than 2 days before your renewal date: Access continues until the end of your current cycle, and it won’t renew.
If canceled less than 2 days before the renewal date: The cancellation will apply to the next billing cycle (one more renewal will occur).
❌ Missed the Cancellation Window?
If your cancellation request was made after the renewal date, the charge will still apply for that period, and refunds cannot be issued due to platform usage terms.
🔁 Can I Get a Refund?
We review each refund request on a case-by-case basis. Please note the following important distinction:
Refund eligibility applies only to the initial purchase period.
If content was viewed, downloaded, or otherwise accessed during the initial subscription period, the account is considered used and is no longer eligible for refunds — even if no content was accessed after a later renewal.
In accordance with our Terms of Service , we are unable to process refunds once content has been viewed, downloaded, extracted or saved from the platform, or otherwise accessed using your account.
If account activity shows any of the above during the lifetime of the subscription, refund requests for subsequent renewals (rebills) cannot be approved, regardless of whether content was accessed after the most recent charge.
🔄 Want to Switch Sites Instead?
If you’re unsatisfied with your current subscription, we’d be happy to switch your membership to another site in our network — free of charge.
Just let us know which site you’d prefer, and we’ll take care of the rest.
🧾 Subscription Canceled but Still Active?
If you've canceled your subscription but still see it active, this may be due to a manual reactivation or extension from your profile. If this is the case, the account will remain active until canceled again.
🧾 Subscription Canceled but Still Charged?
If you've canceled your subscription but you are still being charged, this may be due to another active membership to a different website or bundle. You can see the other subscriptions from your profile. If this is the case, they will remain active until you decide to cancel them also.
If you're unsure about anything regarding your subscriptions and membership, please Contact Us - We'll be happy to clarify any specific renewal or cancellation timelines .
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Introductory Provisions
For the purposes of these Terms and Conditions the below terms have the following meaning:
“Civil Code” means Act No. 89/2012 Sb., the Civil Code, as amended;
“Cookie Policy” means the cookie policy described in art. 11.2 below which forms an integral part of these Terms;
“Contract” means a contract under the Civil Code concluded between the Operator and the User, under which the Operator has undertaken to allow to the User to use the Services, and under which the User is entitled to use the Services and obliged to fulfil the obligations arising from the Contract and these Terms;
“Copyright Act” means Act No. 121/2000 Sb., regulating the copyright, rights related to copyright, and amending other acts, as amended;
“Device” means any device that can be used by the User to enter the Website and use the Services, for example a desktop, a laptop, a tablet or a smartphone;
“Legally Competent Person” is an individual who has reached the age of eighteen (18) years and has become fully legally competent; if the individual is not a citizen of the Czech Republic, he/she must be fully legally competent in accordance with the law of the state in which he/she is a citizen, or in accordance with the law of the state which is applicable to the individual;
“Operator Content” means the Operator’s video, audio or audio-visual content made available through the Website which may be protected by copyright, trademark, trade secret and/or other rights;
“Privacy Policy” means the privacy policy described in art. 11.1 below which forms an integral part of these Terms;
“Services” are defined in art. 2.1 below;
“Subscription” means the User account created on the Website to access content and Services, especially Operator Content, that are restricted to registered Users for a set period of time, as specified in the pricing and subscription plan selected by the User;
“Subscription Fee” means the fee paid for the Subscription as specified on the Website;
“Terms” mean these Terms and Conditions, which form an integral part of the Contract;
“User” or “you” means any person who entered the Website;
“Website” means this website;
“Works” are defined in art. 7.1 below.
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Basic Provisions
- The Website allows for general viewing of various types of adult-oriented Operator Content by Users by registered and unregistered Users who desire to view visual depictions of adult-oriented Operator Content, including sexually explicit images, through any Device (“Services”). In addition, the Website may contain other content, such as texts, messages, files, data, information, images, videos, and other materials or code.
- To access some of the Operator Content, the User may be asked to provide certain registration details and even pay relevant fees, i.e. obtain a Subscription pursuant to art. 3 of these Terms.
- The Website may contain links to third-party sites that are not owned or controlled by the Operator. The Operator has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party sites. You expressly acknowledge that the Operator shall not be liable for content or defamatory, offensive, or illegal conduct of any third party and that the risk of harm or damage from the foregoing rests entirely with you. The Operator does not warrant, endorse, guarantee, or assume responsibility for any product or service advertised or offered by a third party through the Website.
- By using or visiting the Website, or any of its content, functionality, and services offered on the Website, whether as a guest or a registered User, or by expressly accepting these Terms when this option is made available, you are entering into a legally binding Contract between you and the Operator.
- By accessing the Website through any Device, you confirm that you are a Legally Competent Person and you agree that you will use any of the Services provided through the Website in private, for your own personal use; you also further warrant that the content of the Website (including Content) does not offend or otherwise threaten you and you are entering the Website voluntarily.
- We may update the Website from time to time and may change the content at any time. However, please note that any of the content on the Website may be out of date at any given time, and the Operator is under no obligation to update it. The Operator does not guarantee that the Website, or any content on it, will be free from errors or omissions. The Operator also reserves the right to interrupt or terminate the operation of the Website and/or the provision of the Services.
- Where required by applicable law or card-network rules, access to certain content and/or purchases is age-restricted. You must successfully complete third-party age verification before viewing restricted content or completing payment if prompted. Refusal or failure to complete verification may limit or block access to restricted content and/or purchases. Processing of data for age verification is described in the Privacy Policy.
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Subscription
- You may obtain a Subscription as you cannot access some of the content on the Website, especially Operator Content, without obtaining a Subscription. You may choose between different types of Subscriptions varying in the period of the Subscription. The Subscription options and fees are presented to you on the Website.
- Only a Legally Competent Person is authorized to obtain a Subscription. You can obtain a Subscription on-line via the Website on any Device.
- You are obliged to provide correct, true and accurate information upon obtaining a Subscription and inform the Operator without undue delay about any changes in the provided information.
- Age verification records are collected and reviewed before permitting a User to pay for Subscription.
- The information provided by you when obtaining the Subscription must not contain any offensive, defamatory, outrageous and socially unacceptable words (particularly in conflict with good manners and generally binding legal regulations), phrases, graphical expressions (e.g. emoticons) that would express your mood, opinions or emotions, or any similar means of communication. The above applies primarily to your registration (login) name and registration password.
- By purchasing a Subscription, the User gives explicit consent to the provision of the Services in full by the Operator, whereby the right of the User to withdraw from the Contract, including the right to related refunds or chargebacks of the Subscription Fee, ceases to exist in accordance with Section 1837(l) of the Civil Code.
- The User is fully responsible for the use of the login name, password and/or other login details entered when obtaining the Subscription. Users are obliged to keep their login information confidential and safe and take appropriate steps to maintain the security and confidentiality of their login information (particularly by not using easily identifiable login information and by regular changing of login information). In the event of disclosure, alienation or misuse of login information, the User is obliged to immediately change the login information and notify the Operator without undue delay by sending an email to our support.
- You shall pay the Subscription Fee for your Subscription that varies according to the period of the Subscription. The Subscription Fee shall be paid via payment card through a third party payment provider. In case the third party payment provider fails to provide us with your payment, you have to repeat the payment and demand return of the unsuccessful payment from the payment provider.
- If collection of the Subscription Fee on the renewal date is declined, the Operator may retry the charge up to eight (8) times within twenty-eight (28) days: up to three retries at roughly twenty-four-hour intervals while the Subscription remains active and the User retains access to Operator Content, then—if still unpaid—up to five additional retries at roughly five-day intervals while that access is suspended. Any successful charge immediately restores the Subscription for its originally purchased term, counted from the date of collection. All further retries cease if the payment provider marks the payment instrument as non-billable or the User cancels the Subscription.
- Your Subscription is subject to periodical renewal (for the same period as initially ordered), unless you cancel it as stated below. You are obliged to pay the Subscription Fee for any renewed period of your Subscription.
- The Operator reserves the right to change its fees and billing methods related to the Subscription, including the addition of supplemental fees or separate charges for content or Services provided on the Website or changes to Services associated with various Subscription options, effective thirty (30) days after you have been provided with notice of billing changes via email. If any such change is unacceptable to you, you may cancel the Subscription, as provided below. Your continued use of the Website following the effective date of a change to such fees and billing methods shall constitute your acceptance of such change.
- You may request for cancellation of your Subscription payments at any time. If you request for cancellation of your Subscription more than five (5) days prior to its scheduled renewal, the termination will take effect at the end of the current period of Subscription. If you request cancellation of your Subscription less than five (5) days before the scheduled renewal date, the cancellation will take effect at the end of the following period of the Subscription (e.g., the second following month).
- You acknowledge that canceling your Subscription may result in loss of access to the subscribed content. Loss of access to the subscribed content may also be caused due to other reasons that will result in non-renewal of the Subscription (e.g., the payment method fails due to insufficient funds).
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Refund Policy
- In accordance with the consent provided by the User under art. 3.6 of these Terms, the User acknowledges and agrees that he/she is not entitled to a refund of the Subscription Fee or any other costs incurred in connection with the provision of the Services.
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Rights and Obligations of the User in the use of the Website
- When using Services by accessing the Website through any Device, Users are obliged to fully comply with these Terms.
- When using the Services, the User undertakes:
- To adhere to all obligations stipulated by generally binding legal regulations;
- Not to use the Services and Website in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
- Not to use the Services and Website for the purposes of harming or attempting to harm minors in any way;
- Not to (directly or indirectly) allow or mediate the access to the Website to a third party that is not a Legally Competent Person, primarily to the display of the Content, entry to the Website or the Registration, or any other (direct or indirect) use of the Services;
- To ensure that all Legally Competent Persons who access the Website through the User’s internet connection or account are aware of these Terms and other applicable terms and conditions, and that they comply with them;
- Not to enter the Website and use the Services at places (in particular, publicly accessible) where their contents may have an insulting, humiliating, or immoral effect on third parties and places where it is banned by generally binding legal or internal regulations, i.e., for example, in the premises of public administration and local government authorities; and
- Not to violate intellectual property (copyright, trademarks, patents, etc.) of the Operator or a third party, particularly not to provide access to, publish, copy, distribute, misuse, or use in any manner the content of the Website (including Content), i.e. materials, videos, or audio-visual recordings, etc. protected, in particular, by the Copyright Act or other generally binding legal regulations without a consent or a relevant license.
- The Operator may, at its discretion, impose reasonable technical limitations on the download or streaming of Operator Content, including restrictions based on volume, frequency, or bandwidth usage, where the rate of content access or retrieval indicates potential misuse, circumvention of fair personal use, or threats to copyright protection or platform security. Any such limitation is deemed a necessary safeguard to maintain the integrity of the Website and the rights of the Operator and its partners.
- In addition, the User may particularly not:
- Use the Website to promote, list, publish other services, applications, or websites similar to the Website in terms of content or otherwise, and promote, list and publish advertisements and other statements close to them in nature; promote, in any manner, another businessman through the Website (who is a competitor to the Operator), and publish any material capable of damaging the reputation or interests of the Operator;
- Jeopardize other visitors of the Website by spreading computer viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware, or any other harmful programs or similar computer code or items designed to adversely affect the operation of any computer software or hardware;
- Attempt to gain unauthorized access to the Website, the server on which Website is stored, or any server, computer, or database connected to the Website. You must not attack the Website, especially via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence. The Operator will report any such breach to the relevant law enforcement authorities and will co-operate with those authorities by disclosing all information about you to them without the necessity to inform you about it. In the event of such a breach, your right to use the Website will cease immediately.
- In any way interfere with the Website content, in particular jeopardize or disrupt its operation, data content, or integrity by decompiling its source code, compromise its confidentiality and security, or obtain personal data of other Users without authorization; or
- Use the Website to sell goods or services or to distribute advertising materials.
- Trademarks, logos, graphic art, images, photographs, animations, videos, and texts that appear on the Website and have not been created by the User may not be reproduced, used, published, distributed, sold, or displayed by the User without the prior written consent of the Operator.
- The User undertakes to inform the Operator without undue delay about any breach of the obligations stipulated in these Terms. Each User is obliged to inform the Operator about any breach of the Terms by another User and report any undesired or defective Content of the Website published by another User by sending a message to the Operator or directly through the Website.
- You may link to the Website, provided that you do so in a way that is fair and legal and does not damage the Operator’s reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part without our express written consent.
- You agree to cooperate with the Operator in causing any unauthorized framing or linking immediately to cease. The Operator reserves the right to withdraw any linking permission without notice.
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Operator’s Liability
- You use the Website at your sole risk. The Operator provides the Website “as is” and “as available”. To the fullest extent permitted by applicable laws the Operator expressly disclaims all warranties of any kind related to the Website and Services obtained through the Website, whether express or implied. You will be solely responsible for any damage to your Device and systems or loss of data that results from your use of the Website.
- The Operator does not guarantee that the Website will be secure or free from bugs or viruses. You are responsible for configuring your Device, programs and platforms in order to access the Website. You should use your own virus protection software. The Operator will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material specified in art. 5.3 that may infect your Device, programs, data or other proprietary material due to your use of the Website or to your downloading of any content on it, or on any website linked to it.
- The Operator is not liable to any User for any loss or damage, whether related to mutual contractual relations, breach of statutory duty, or other, even if foreseeable, caused by or arising in connection with:
- use of, or inability to use, the Website;
- use of or reliance on any content displayed on the Website.
- When using the Services, the Operator is not liable for services supplied by third parties, such as the internet connection quality, quality of telecommunication services supplied by the relevant operator or amount of fees or exchange rates determined by payment institutions, etc. The User understands that he/she cannot exercise any claim in respect of the Operator relating to the content, scope or quality of the Services, and the User undertakes not to exercise such claims in respect of the Operator; if such claims would arise, the User waives them when they arise.
- The Operator is not liable for the prevention of or limitations in the use of the Services by the User as a result of the Website unavailability caused by failures in the internet network operations, as well as other technical circumstances that the Operator cannot influence or the resolution of which requires the cooperation of third parties.
- The Operator is not liable for the loss of User’s data. The Operator reserves the right to limit or temporarily discontinue the operation of the Website without compensation in justified cases of technical failures on the part of the User or the internet network.
- The User acknowledges that the access to the Website and consequently to the use of the Services may be limited or suspended due to technical or other reasons. The Operator is not liable for unintended failures in the operation of the Website of technical nature.
- The Operator is authorized to suspend the provision of Services to the User in the event of any breach of these Terms by the User. The Operator bears no liability for any harm incurred by the User as a result of the above suspension of the Services, and the User is not entitled to receive any compensation for the harm incurred by the User as a result of such suspension.
- To the extent permissible by applicable laws, you agree to defend, indemnify and hold harmless the Operator and any affiliates to the Operator from and against any and all third party claims, damages, judgments, awards, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to usual attorney’s fees) arising from: (i) your use of and access to the Website in violation of any term of these Terms; (ii) your violation of any third party right, including, but not limited to, copyright, property, or privacy right; (iii) any of your conduct in violation of any term of these Terms. This defense and indemnification obligation will survive these Terms and your use of the Website. You agree that the Operator shall have the sole right to control the legal defense against any such claims, demands, or litigation. This is without prejudice to the Operator’s and third parties’ claim for damages (regarding both material and non-material damage) arising from the breach of any obligation of the User.
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Operator’s intellectual property rights
- The Website (including without limitation, any text, graphics, images, illustrations, photographs animation, video/audio or audiovisual works, designs or logo and information) and certain content, especially Operator Content, made available through the Website is owned, created, purchased, or licensed by the Operator (collectively “Works”). The Works may be protected by copyright, trademark, trade secret and/or other rights, and the Operator reserves and retains all rights in the Works and the Website.
- The Operator hereby grants you the license to access, view and display the Website and Works in a manner and for the purpose arising from these Terms. The license is granted conditional, royalty-free, time-limited for the term of the Contract, non-sublicensable, non-transferable, non-exclusive and unlimited in territory. The license is conditioned on your compliance with these Terms.
- If the Website allows you to download or otherwise copy Works, the Operator grants you a revocable, non-sublicensable, and non-exclusive license to possess and use the copies for personal, non-commercial use. The license is conditioned on your compliance with these Terms. At the expiration of the license or the termination of the Contract, you will delete all copies of Works in your possession.
- You may not otherwise reproduce, distribute, communicate to the public, make available, adapt, publicly perform, link to, publicly display or use the Website or Works or any adaptations thereof for commercial purposes unless expressly set forth herein. In case of potential breach of our rights set forth herein, you acknowledge that the Operator might pursue any type of investigation and/or proceeding leading to protection of our rights against you.
- If you print off, copy or download any part of the Website in breach of these Terms, your right to the Website will cease immediately and you must, at the Operator’s option, return or destroy any copies of the materials you have made. The license shall be terminated upon termination of the Contract. If you breach any provision of these Terms, any license you have obtained will be automatically rescinded and terminated.
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Content removal procedure
- If you believe that your intellectual property rights have been infringed in any manner through the Services, send us your notification of claimed infringement to our support . Upon receiving your communication, we will review and address your concerns accordingly within seven (7) business days.
- If an individual has been portrayed in any content, they possess the right to request the removal of said content. Send us your notification of claimed infringement to our support. Upon receiving your communication, we will review and address your concerns accordingly within seven (7) business days.
- We support a complaint process that allows for the reporting of content that may be illegal or otherwise violates the Visa and Mastercard Rules. Any complaint will be addressed within seven (7) business days. In the event there is evidence of illegal content, we will proceed to remove it immediately.
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Term of the Contract and Termination of the Contract
- The Contract is concluded for an indefinite period.
- The Operator is entitled to terminate the Contract with immediate effect after the delivery of the notice to the User without any prior request or warning if:
- The User provided incorrect, untrue and/or misleading information when obtaining the Subscription;
- The User has breached any obligation under these Terms or any other obligation stipulated by generally binding legal regulations;
- The Website is terminated or its operation is significantly limited;
- The Operator loses the authorization to operate the Website or the authorization is suspended; or
- Insolvency or similar proceeding is initiated in respect of the User.
- The termination of the Contract results in the cancellation of the Subscription and the authorization to use the Services by the User. In such case, the User shall not access the Website anymore, and the Operator may block such access.
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Notification
- Unless the Operator provides otherwise, any notification, request, or communication to be made to the Operator under these Terms will only be made by email and sent to the Operator’s email address or to another e-mail address of the Operator specified on the Website.
- Any notification, request, or communication to be made to the User under these Terms will be made by email to the User’s email address, through the Website, or in another appropriate way.
- The parties undertake to notify each other about any changes in contact addresses without undue delay and without being obliged to conclude an amendment to the Contract.
- Any notification, request, or another communication will be deemed delivered to the other party to the maximum possible extent permitted by generally binding legal regulations on the third (3rd) day after it was sent, even if the party does not read the message received by any of the methods listed in these Terms. The above listed delivery method applies to the communication of any message, i.e. particularly upon the termination of the Contract by the Operator.
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Other Applicable Terms
- Privacy Policy, which sets out the terms on which the Operator processes any personal data collected from you or that you provide to the Operator. By using the Website, you warrant that data provided by you are accurate.
- Cookies Policy which sets out the terms on which the Operator declares what cookies are active on the Website, what User data the Operator tracks, for what purpose, and where this data is sent.
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Complaints
- In the event that, for reasons on the part of the Operator: (i) it is not possible to use the Service due to Website inaccessibility or error or (ii) the Operator has failed to fulfil another obligation under these Terms, the User is entitled to file a complaint with the Operator regarding these defects. The User is entitled to complain about the above defects without undue delay, but no later than within seven (7) days of the day when the User detected or could detect these defects. The User is entitled to file a complaint to our support.
- The Operator undertakes to handle the complaint filed by the User in accordance with these Terms within seven (7) days from the delivery of the User’s complaint to the Operator and remedy the defective condition without undue delay as allowed by its capacities, providing the complaint is justified. The User is obliged to provide the Operator with all necessary assistance to this end. If the complaint is filed later, the User’s entitlement to have the complaint settled will cease to exist.
- The Operator will make the final decision on the complaint. The User must provide evidence to support their complaint (e.g., a screenshot), and if no evidence is provided, the complaint may not be considered. The evidence provided by the User should be credible and conclusive. In case of a conflict between the evidence provided by the User and the evidence held by the Operator, the Operator's evidence will be considered unless the Operator decides otherwise.
- All complaints must be reviewed and resolved within seven (7) business days.
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Final Provisions
- The contractual relationship between the Operator and the User is governed by Czech law, in particular by the Civil Code. In the event of a conflict, the Contract, including the Terms, takes precedence over the non-mandatory provisions of the Civil Code.
- In accordance with Act No. 634/1992 Sb., on consumer protection, as amended, the User is entitled to an out-of-court settlement of a consumer dispute arising from the Contract. The entity which is authorized to deal with such out-of-court dispute is the Czech Trade Inspection Authority. Detailed information is available at www.coi.cz. An out-of-court settlement of a consumer dispute is commenced solely at the suggestion of the User and only if the dispute with the Operator was not resolved directly. The petition may be filed no later than one (1) year after the date when the User exercised his/her right which is the subject matter of the dispute for the first time in relation to the Operator. The User is also entitled to initiate the out-of-court settlement of the dispute through the ODR platform available at https://ec.europa.eu/consumers/odr/. The out-of-court settlement of the dispute is not deemed to be mediation or arbitration and is without prejudice to the parties’ right to approach the Czech Trade Inspection Authority or a court with a claim. For the duration of the out-of-court settlement of the dispute, limitation periods set out in the Civil Code, do not continue nor start until one of the parties to the dispute explicitly refuses to continue the proceeding.
- Any disputes arising from or in connection with the Contract, including the issues of validity, interpretation, implementation or termination of the rights arising from this Contract will be referred to a Czech court having the subject-matter and territorial jurisdiction according to the Operator’s registered office.
- The Operator is authorized to offset any of its receivables against the receivables of the User, primarily any damages, detriment, unjust enrichment, costs and other performance. The User is not authorized to offset his/ her receivables against receivables of the Operator, or to assign his/ her receivable from the Operator.
- In the event that any provision of the Contract or these Terms becomes ineffective, invalid, unenforceable or putative, the remaining provisions of the Contract or these Terms will remain valid. In this case, the parties will replace such ineffective, unenforceable or putative provisions by a provision which comes as close as possible to the economic purpose of the ineffective, unenforceable and putative provision. For the avoidance of doubt, any potential ineffectiveness, or invalidity or unenforceability of any of the provisions of these Terms does not result in the ineffectiveness, invalidity or unenforceability of the Terms as a whole.
- The Operator may revise these Terms at any time by amending this page. The updated Terms shall become valid and effective upon their publication on the Website, unless stated otherwise, and the currently effective version is always identified by the “valid and effective on” date at the end of these Terms. Should the Operator make a material modification to the Service that negatively affects the User’s access to, or enjoyment of, the Subscription (including, but not limited to, a price increase, significant reduction of available content, or removal of essential functionality), the Operator shall notify the User at least thirty (30) days in advance via e‑mail or any other method of communication that enables durable storage of the information. During this notice period the User may terminate the Subscription free of charge, with effect from the date the modification would otherwise become effective.
- The User hereby explicitly agrees and grants its consent with the assignment or transfer of rights and obligations of the Operator or parts thereof to any third party or parties. The Operator undertakes to inform the User about any such assignment or transfer.
- These Terms become valid and effective on 22. 07. 2025
If you'd like to unsubscribe from our newsletter or stop receiving marketing emails, you can do so at any time by following the steps below.
- Log in to Your Account on our site using your credentials.
Go to Account Settings - Click the “My Account” button in the top navigation bar.
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Unsubscribe from the Newsletter
In the “Settings” section, find “Receive Updates” and click the “Manage” button to open your email preferences.
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If you're unable to unsubscribe using the steps above or are still receiving unwanted emails:
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Try refreshing the page after saving preferences and make sure the settings are saved
If you're unsure about anything unsubscribing, or have any issues on our platform, please Contact Us - We'll be happy to clarify and help with any specific issues or questions you may have.
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We understand that sometimes you may need to update your account information or request deletion. Here's everything you need to know about both processes.
🔁 How to Change Your Email Address
If you need to update the email associated with your account:
Contact our support team with your current email address and the new email you'd like to use.
Once verified, we’ll update your account and confirm when the change is complete.
📨 You’ll receive a confirmation email once your address has been successfully updated
🗑️ Requesting Account Deletion
If you wish to delete your account and all associated data, please be aware of the following:
⚠️ Important Information Before Deletion
Deleting your account is permanent and cannot be undone.
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You will lose access to:
Your account and login credentials
All associated content, activity, and history
No refunds are issued for any unused portion of your subscription.
If your subscription is active, it will remain available until its expiration date, but you will no longer be able to use it once deletion is complete.
✅ How to Request Deletion
To proceed with account deletion:
Contact us and clearly state that you want your account and all data deleted.
We’ll confirm your identity and ensure you understand the implications.
Upon receiving written confirmation, we will permanently delete your data from our system.
✅ After Deletion
You’ll receive a confirmation once:
Your account has been fully deleted
All personal data has been removed in compliance with data protection regulations
🔒 We take privacy and data security seriously. Your data is deleted in accordance with applicable legal requirements (e.g., GDPR, CCPA).
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We’re happy to help clarify some common questions about our content formats, video access, download options, and supported devices.
📸 How to Save Your 360° Bullet Time Photo
If you'd like to save a 360-degree bullet time photo, follow these steps:
Right-click on the image.
Select “Save image as…” from the menu.
Choose a location on your device and save the image.
🔔 Please note: This method saves only a single still frame, not the full 360° animation. At this time, we do not support downloading the full animated effect as a GIF or video.
💿 Do You Offer DVDs or Offline Video Sales?
We regret to inform you that we do not sell our videos on DVD or as individual downloads.
All of our content is available exclusively through a subscription system via our platform.
This ensures members have access to the latest updates, full content library, and streaming features.
🔓 Concerned You’re Not Seeing Full Videos?
Your subscription includes full access to all available content, including complete videos.
If it seems like some videos are shorter than expected, please note:
Episode lengths can vary based on the type of content or scene
Some episodes may be naturally shorter but are still provided in full
Rest assured, as a subscriber, you’re receiving full versions of all the videos we offer.
🖥️ Video Quality & Streaming Options
We offer videos in resolutions up to 4K, including:
4K
1080p
720p
540p
⚠️ Not all videos are available in 4K. While we produce much of our content in ultra-high definition, some videos may only be available in lower resolutions depending on original quality.
🎚️ How to Adjust Download & Streaming Quality
You can change your video quality settings at any time:
Go to My Account
Navigate to Personalization
Click on Download/Streaming Quality
Select Change Quality
Choose from the available options
This helps you optimize for performance or file size, depending on your needs.
🥽 VR Content Availability
We currently offer VR-compatible videos exclusively on xvirtual.com.
These videos are formatted for 180° or 360° immersive viewing and are best experienced with a VR headset.
To enjoy VR videos:
Use a compatible VR headset (Oculus, Meta Quest, etc.)
Go to xvirtual.com and browse VR-labeled content
Follow the on-screen setup instructions for the best experience
Other sites in our network offer content designed for standard 2D playback and are not compatible with VR headsets.
If you're unsure about anything regarding Video Access, Quality, Download Options or VR Content on our platform, please Contact Us - We'll be happy to clarify any specific issues or questions you may have.
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We’re sorry to hear you're having troubles with streaming videos or any other technical problems on our sites, and appreciate you bringing this to our attention. While our platform is optimized for smooth streaming, occasional playback issues can occur due to device, browser, or network variables.
🔧 Help Us Investigate the Issue
To assist you more effectively, please provide the following details when reporting a streaming problem:
1. Device and Browser Information:
What device are you using? (e.g., desktop, laptop, tablet, or smartphone)
What browser are you using? (e.g., Chrome, Firefox, Safari)
🔍 Not sure? You can check here: whatismybrowser.com
2. Time of Issue:
When did the issue occur? Please include the date and approximate time.
3. Nature of the Issue:
Please explain the issue you're having (e.g., error message, video not loading). This helps our technical team diagnose the problem faster.
You can send this information by please Contacting Us, or reply back in your ticket.
📺 Watching on a TV?
If you're trying to stream our videos on a TV screen, please note:
Our platform is optimized for mobile devices and computers.
TV streaming is not officially supported, and results may vary depending on your TV’s browser or built-in apps.
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For a better experience, we recommend:
Streaming on your mobile or desktop device
Using AirPlay, Chromecast, or similar screen mirroring options to view content on your TV
✅ Best Practices for Smooth Streaming
Use an up-to-date browser (Chrome or Firefox recommended)
Ensure a stable internet connection (Wi-Fi or wired)
Avoid using VPNs or proxies during playback
Clear browser cache if videos fail to load or try an incognito tab.
On mobile, switch from wifi to data or vice versa.
On wifi, try also to reset your router.
If you're still having technical issues, please Contact Us - We'll be happy to look into it!
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Thank you for your interest in our projects. We truly appreciate your enthusiasm and support!
🙅♂️ We Cannot Share Personal Information
For privacy, legal, and logistical reasons, we do not share any personal or identifying information about:
The actors or actresses featured in our content
Filming locations or production details
Opportunities to engage or participate in any project
This policy is in place to respect the privacy and safety of everyone involved in our productions.
🤝 Regarding Participation Offers
We understand that some of our projects can inspire curiosity and interest beyond just watching. While we're flattered by your interest in participating, we must respectfully decline.
At this time, we do not accept external applications, inquiries, or offers to join our productions
💡 We Hope You Continue to Enjoy the Experience
While we can't offer personal or behind-the-scenes details, we hope you continue to enjoy the creative work and entertainment we provide through our platform
If you have any other questions about your subscription, account, or content access, please Contact Us. We’d be more than happy to assist.
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Commission options:
- Hybrid (PPS + RevShare): 40% on the first paid signup + 25% on rebills
- RevShare: 30% on joins + rebills
Tracking: 30-day, last-click. Payouts: bi-weekly (1st + 15th) via Wire or Paxum (minimum $100 first payout, then $300).
